Safran Electronics & Defense, Avionics USA LLC

Safran Electronics & Defense, Avionics USA, LLC

Specialized in avionics for civil and military aircraft for North America

With 275 employees in both Grand Prairie, Texas (Dallas/Fort Worth metro area) and Costa Mesa, California, Safran Electronics & Defense, Avionics USA, LLC specializes in avionics for civil and military aircraft, including flight controls, cockpit controls, inertial navigation systems and data management solutions. Safran Electronics & Defense, Avionics USA, LLC, is also in charge of supporting customers and airlines in the Americas with our MRO capabilities and training facility.

Safran Electronics & Defense, Avionics USA, LLC has received FAA certification (STC) for a number of different aircraft, including the Bell 407 and 206, Airbus Helicopter AS 350, AS 355, H 120, H 130, Air-Crane Erickson S-64 and Carson S61 helicopters.

Products

Pilot Controls

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With over 75 years of supplying human/machine interface products, Safran Electronics & Defense, Avionics USA, LLC is able to provide powerful and flexible solutions for your cockpit's interior.

  • Pilot controls, Auto-Throttles
  • Avionics Illuminated Pushbutton Switches
  • Illuminated Cockpit Control Panel and Dimming Control
  • Annunciator Panel

Inertial Navigation Systems

Safran has developed proven expertise in all inertial technologies (mechanical, ring-laser, fiber-optics, resonator, MEMS), based on 70 years of experience in designing and producing navigation systems for civil and military platforms operating in all environments.

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Our new-generation family of inertial navigation systems is for all types of aircraft either as original equipment or retrofit: mainline and regional jets, business aircraft, helicopters and UAVs. Designed to meet growing demand for contained costs, our inertial navigation systems are based on a disruptive technology, the hemispherical resonator gyro (HRG), allowing Safran to offer a very competitive alternative to current solutions combining compactness, ultra-high reliability and lower cost of ownership.

Safran's inertial navigation system proposes hybrid inertial/satnav systems like ADIRU (Air Data Inertial Reference Unit) or attitude and heading reference systems like APIRS (Aircraft Piloting Inertial Reference System). These innovative navigation suites can be integrated in critical avionics architectures.

Flight Controls

Safran Electronics & Defense, Avionics USA, LLC installs and repairs a wide range of advanced and reliable options for all types of fixed and rotary wing aircraft. From horizontal stabilizer systems and flap control systems to sensors, actuation and computers, this proven equipment increases stability while improving handling qualities and reducing pilot's workload.

Data Management Solutions and Flight Data Monitoring

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With over 25 years' experience in software and services solutions , Safran Electronics & Defense, Avionics USA, LLC is proficient in providing an innovative, comprehensive and fully integrated FDM solution to enhance your flight safety and reduce your operating and maintenance costs. Discover the full system:

Services

Maintenance, Repair & Overhaul

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Safran Electronics & Defense, Avionics USA, LLC is an Authorized Repair and Overhaul Center for:

  • SFIM, ARNAV, AVIAC, and SAGEM labeled commercial aerospace components
  • All Safran Electronics & Defense Avionics Division products
  • All Safran Landing Systems Sensing and Controls Products

As a FAA, EASA, and CCAR certified repair station, Safran Electronics & Defense, Avionics USA, LLC provides repair capabilities on nearly 900 P/Ns (51% Electronic / 49% Mechanical) offering solutions adapted to each of its customers; from basic equipment repairs to general overhaul, as well as the sale of spare parts. Our repair capabilities encompass over 24 ATA Chapters and all major aviation business segments:

  • Mainline: Airbus, Boeing, McDonnell Douglas, Northrop Grumman, BAE Systems, Lockheed Martin, Korean Aerospace (integrator)
  • Regional: Bombardier, Embraer, ATR, Dornier, Viking Air
  • Business Jet: Dassault, Gulfstream, Cessna, Cessna Beechcraft, Socata, Raytheon, BAE Systems, Pilatus, Textron, L3 Vertex (integrator)
  • Helicopters: Airbus Helicopters, U.S. Coast Guard, Bell Flight, Agusta, Sikorsky)

Distribution

Safran Electronics & Defense, Avionics USA, LLC is the only authorized distributor in the Americas for Safran commercial aircraft products.

We offer new original equipment manufacturer (OEM) replacement piece parts, consumables, and spare units.

In addition, Safran Electronics & Defense, Avionics USA, LLC also works with a network of authorized distributors for the delivery of specific products such as illuminated pushbutton switches. Please contact any of the authorized distributors listed below.

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Aircraft on Ground (AOG)

Safran Electronics & Defense, Avionics USA, LLC is committed to supporting our customers with the same level of excellence that you have come to expect from our products. We are dedicated to looking out for the best interests of our customers by providing after-hours AOG support 24/7/365 to keep you flying.

Training

Safran Electronics & Defense, Avionics USA, LLC offers training on our Data Management and Flight Data Monitoring systems. Through the extensive experience of our trainers, we offer a comprehensive training program to enrich our customer's theoretical knowledge and practical know-how of these systems.

For more detailed training information, including class schedules and enrollment, please contact the Safran Electronics & Defense, Avionics USA, LLC Sales Manager assigned to your account.

Certifications

Quality is a fundamental factor in maintaining customer satisfaction. We strive to exceed our customer's expectations with the highest quality products. We are committed to achieve this goal through the implementation of Aerospace Standard (AS) 9100D for continuous improvement activities as well as supplying our customers with the highest quality, value engineered products available, delivered on time and defect free.

Aerospace Standard (AS) 9100D is the cornerstone of Safran Electronic & Defense, Avionics USA LLC's Quality Management System. Our facilities in Grand Prairie, Texas and Costa Mesa, California are certified to AS9100D standards.

Safran Electronic & Defense, Avionics USA, LLC also holds the following certifications:

  • AS/EN9100
  • AS/EN9110
  • FAA145 Repair Station
  • EASA145 Repair Station
  • FAA Technical Standard Order Approval (TSO)
  • FAA Supplement Type Certificate (STC)
  • FAA Parts Manufacturer Approval (PMA)
  • China CCAR-145 Repair station

Customers

Safran Electronics & Defense, Avionics USA supports customers across various segments of the aviation industry including aircraft and helicopter manufacturers, commercial and regional airliners, as well as many Original Equipment Manufacturers.

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Suppliers

Suppliers Overview

Safran Electronics & Defense, Avionics USA, LLC partners with suppliers to be the preferred provider of customized cockpit systems, state-of-the-art flight control solutions and innovative aftermarket services to the aerospace industry throughout the Americas. By building strong partnerships with suppliers that conduct business in accordance with the highest ethical standards, we work together to be the trusted provider of diversified products and customized solutions for the aerospace industry.

Supplier Diversity

Safran Electronics & Defense, Avionics USA, LLC recognizes the importance of supplier diversity in all aspects of our business and understands the important contributions our suppliers make to the growth and success of our company.

Our Supply Chain team actively works to identify suppliers whose capabilities match the requirements of the business through the utilization of small business (SB), small disadvantage business (SDB), women owned small business (WOSB), veteran-owned small business (VOSB), service-disabled veteran-owned small business (SD/VOSB), and Historically Underutilized Business Zone small business concerns (HUBZone SB).

We are dedicated to diversifying our supply base because it inspires innovative products and processes while also contributing to the economic strength of our community.

How to Become a Supplier

Safran Electronics & Defense, Avionics USA, LLC only adds suppliers that meet our quality, delivery, and pricing needs for capabilities or requirements that cannot be satisfied through our existing panel of qualified suppliers.

The minimum requirements to become a Safran Electronics & Defense, Avionics USA, LLC supplier are:

ISO/EN 9001

For Suppliers of Part Numbered Item Sources:

  • AS/EN9100 or ISO9001 certified Quality Management System

For Distributors:

  • AS/EN9120, AS/EN 9100, ISO9001 or ASA-100 certified Quality Management System

For Processors:

  • AS/EN9100 or AC7004 and Nadcap certification for applicable process

For Repair/Overhaul Service Providers:

  • FAA/EASA certification

NAFTA Regulatory Content Reporting

Suppliers must comply with North American Free Trade Agreement regulations, including Certificate of Origin documents. Suppliers are responsible for investigating and complying with their legal obligations in connection with the manufacture and supply of goods under NAFTA regulations.

Intellectual Property

Safran prides itself on innovation, which is a major factor in Safran's success. Safran regards its intellectual property as some of its most important business assets and safeguards them accordingly. Safran's intellectual property includes, without limitation, its patents, copyrights, trademarks, business processes, systems, manufacturing processes, technical and marketing information, and strategic planning. In the ordinary course of business, suppliers may need to have access to Safran's intellectual property. Safran expects its suppliers to protect Safran's intellectual property in the same manner as we would, and in accordance with all Non-Disclosure Agreements.

Supplier Terms & Conditions

Below are the Standard Purchase Order Terms and Conditions for Safran Electronics & Defense, Avionics USA, LLC. They may be downloaded and printed.

To register as a potential supplier with Safran Electronics & Defense, Avionics USA, LLC supplier, please submit an inquiry to Vendors@safrangroup.com.

Supplier Quality

Safran Electronics & Defense, Avionics USA, LLC maintains an Approved Supplier List. Suppliers currently on the Approved Supplier List remain in good standing by providing a high level of service in the areas of quality and delivery performance, cost reduction, technology, Quality System and registration.

Supplier performance is measured and reported through the utilization of the supplier scorecard. Failure to meet expectations may require the development of a corrective action plan that details the steps for improved performance. Continued failure to meet acceptable criteria will result in the removal from the Approved Supplier List.

The Safran Electronics & Defense, Avionics USA, LLC Supplier Quality Assurance Manual (SQAM-000) defines, illustrates, and explains quality requirements for Tier 1, sub-tier suppliers, and processors on product purchased. The SQAM is invoked by direct reference on the purchase order. No deviation from these requirements is permitted unless specifically authorized in writing by Safran's Supplier Quality Assurance management. Suppliers and processors shall flow down all applicable requirements of the SQAM to all sub-tier suppliers and/or processors.

Conflict Mineral Reporting

Safran enforces legislation pertaining to human rights, trafficking and slavery. As part of this, we require our suppliers to provide their Conflict Mineral reports in accordance with the Securities and Exchange Commission requiring companies to publicly disclose their use of conflict minerals that originated in the Democratic Republic of the Congo or an adjoining country.

Export Control

Safran is strictly adhering to requirements pertaining to export control and monitors partners to ensure they are not involved in any violations related to export legislation. All products and components are properly identified with correct export classification to ensure international deliveries are made correctly with minimal interruptions.

International Traffic of Arms Regulation (ITAR)

Safran is a manufacturer of components controlled under ITAR. To avoid the risk of violating the International Traffic of Arms Regulation, Safran requires all U.S. suppliers to be compliant with ITAR. Exceptions may occur where Safran applies strict control of information shared in the supply chain.

REACH

Safran complies with the European regulation, REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals). REACH aims to improve the protection of human health and the environment from risks of using certain chemicals. We are working with our customers and suppliers to successfully substitute substances which have become essential to our production and repair activity. By finding and implementing substitute solutions, which are both technically viable and in compliance with the requirements set by the European Union, Safran enhances its industrial innovation and competitiveness.

RoHS

RoHS (Restriction of Hazardous Substances) restricts the use of certain hazardous materials found in electrical and electronic products. Safran is actively engaged in complying, as applicable, with RoHS directives.

Support

Customer Support

We're committed to providing support that exceeds our customer's expectations. To achieve this goal, we pride ourselves on the philosophy of working in partnership with our customers to ensure total customer satisfaction through our responsiveness, customer care and our commitment to continuous improvement.

Safran Electronics & Defense, Avionics USA, LLC – Costa Mesa, California

3184 Pullman Street
Costa Mesa, CA 92626
Phone: +1 949 642 2427
Email: cs.com.sed@safrangroup.com

Product Support
Spare Part Sales and Product Warranty for Cockpit Control Systems: switches, panels, landing gear controls, auto throttle

After Hours Support
(Before 8 a.m. and after 5 p.m. PST, weekends and holidays)
In the Americas, call Satair at +1 440 523 2158
All other global locations, call Satair at +45 32470166

Safran Electronics & Defense, Avionics USA, LLC – Grand Prairie, Texas

2802 Safran Drive
Grand Prairie, TX 75052
Phone: +1 972 314 3600
Email: cs.gpr.sed@safrangroup.com

Product Support
Repairs, Spare Part Sales, Exchange Quotes, and Product Warranty for SFIM, ARNAV, AVIAC, and SAGEM labeled commercial aerospace components, all Safran Electronics & Defense Avionics Division products, all Safran Landing Systems Sensing and Controls Products

After Hours Support
(Before 8 a.m. and after 5 p.m. CST, weekends and holidays)
Phone: +1 972 333 0827

Technical Support

Technical assistance is available to answer technical questions concerning Safran Electronics & Defense equipment, data analysis and programming stations or systems. Depending on the needs, specialized teams can take action on site, worldwide.

Technical Support - USA: Grand Prairie, Texas

Internet Site Support: https://avionics-support.safran-electronics-defense.com

Avionics Support - General
Phone: +1 972 408 3744
Email: sai.avionics.support.gpr.sed@safrangroup.com

Automatic Pilot Systems
Don Shaw
Email: don.shaw@safrangroup.com
Phone: +1 972 314 3616

Integrated Cockpit Display Systems
Chris Roberts
Email: chris.roberts@safrangroup.com
Phone: +1 253 335 7014

ACMS / AGS Systems
ACMS Support Portal (registered users): https://avionics-support.sagem.com
ACMS Support Email: ACMS.Support@sagemavionics.com

AGS Support Portal (registered AGS users): https://ags.cassiopee.aero
AGS Support Email (general inquires): globalsupport-ags.sed@safrangroup.com

Cassiopee Portal (registered users): https://fdm.cassiopee.aero
FDM Cassiopee Support (email only): cassiopee.support@sagemavionics.com

Contact us

Our sales team, based in Texas, is an experienced group of dedicated professionals who is committed to providing our customers with the best product solutions for the operation. Our team provides sales support with new and spare part sales across all of our product lines. Sales Managers also oversee all aspects of contract administration for their customers.

Sales Support - Americas: Grand Prairie, Texas

Address:
2802 Safran Drive
Grand Prairie, TX 75052
Phone: +1 972 314 3600

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